Allscripts Is Hiring Service Desk Analyst | Bachelor’s Degree Is Required

About Company : Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Job Title : Service Desk Analyst

Location : Pune

Job Description :

  • Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
  • Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible
  • Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
  • Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands

Academic and Professional Qualifications :

  • Bachelor’s degree preferred or other relevant combination of training and experience

Work Experience :

  • 2- 4 years
  • Moderate experience in providing service desk support

Apply : Click Here

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